When a customer is unhappy with us for not providing them with outstanding customer service, it is helpful to conduct a silent________ to determine who is really responsible for the situation.
A)responsibility check
B)co-production analysis
C)review
D)rebuke

Question

Quizplus · Accepted Answer

A silent responsibility check is a way to determine who is really responsible for a situation without having to confront the person directly.

When a Customer Is Unhappy with Us for Not Providing