Which of the following statements is false?
A) good or excellent service recovery can actually result in increased customer loyalty
B) approximately 40% of customers who experience a problem with purchases of less than $5 will not do business with that company again
C) one service recovery guideline involves fair treatment for customers
D) service recovery refers to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations
E) all of the above are true

Question

Quizplus · Accepted Answer

The Answer of Which of the following statements is false?
A) good or excellent service recovery can actually result in increased customer loyalty
B) approximately 40% of customers who experience a problem with purchases of less than $5 will not do business with that company again
C) one service recovery guideline involves fair treatment for customers
D) service recovery refers to a process for returning a customer to a state of satisfaction after a service or product has failed to live up to expectations
E) all of the above are true

Which of the Following Statements Is False