Sharon is trying to solve a problem with a difficult trainee who continues to disrupt the training by interrupting others. According to your text, which response would be the most appropriate method for handling this conflict?
A) In explaining the problem, she comments, "You have an attitude problem that is disruptive."
B) In explaining the problem, Sharon stands in front of the trainee with her arms crossed.
C) The problem does not need to be handled.
D) Sharon should identify and describe the problematic behavior.

Question

Quizplus · Accepted Answer

Sharon should identify and describe the problematic behavior as it focuses on the specific actions rather than attributing a personal flaw or creating a confrontational stance. This approach is constructive and aims at resolving the issue by addressing the behavior directly.

Sharon Is Trying to Solve a Problem with a Difficult