Which of the following would most likely be a Customer Relationship Management System component?
A)A system allowing customers to do online banking.
B)A system that prepares a master production schedule.
C)A system that links the company's suppliers electronically to its databases.
D)A system that manages human resources.

Question

Quizplus · Accepted Answer

A Customer Relationship Management System component would involve systems that specifically deal with managing interactions with customers. Option A, which involves online banking, is a system that customers can use to interact with their bank and manage their finances. Option B involves production scheduling, option C involves supply chain management, and option D involves human resource management, none of which are specifically related to managing customer interactions.

Which of the Following Would Most Likely Be a Customer