You look selfish if your message focuses only on what the reader will get from doing what you request in your message.
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Q61: When your message emphasizes how you, as
Q62: Readers may think you are unsure of
Q63: To build goodwill in a business letter,
Q64: Effective business communicators use a confident, competent
Q65: Putting an idea in a short, simple
Q67: Using words such as deny and cannot
Q68: Effective communicators do not signal which of
Q69: Using positive expressions helps you build goodwill
Q70: Writing "I am sure that you will
Q71: Using platitudes will give readers the sense
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