Using a workflow mapping tool such as Microsoft VISIO would come in handy when creating a:
A)contact point audit
B)customer contact audit
C)gap audit
D)touch point audit

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The Answer of Using a workflow mapping tool such as Microsoft VISIO would come in handy when creating a:
A)contact point audit
B)customer contact audit
C)gap audit
D)touch point audit

Using a Workflow Mapping Tool Such as Microsoft VISIO Would