Which of the following is NOT a function of CRM software, which would help a company to learn as much as possible about customers and create a meaningful one-on-one interaction with each of them?
A)personalizing customer email so that it addresses their particular needs
B)quickly identifying customers who call for customer service
C)calling customers at their homes to promote the latests products
D)offering products tailored specifically to customers' needs and desires

Question

Quizplus · Accepted Answer

Calling customers at their homes to promote products is not a function of CRM software. The other options mentioned - personalizing emails, identifying customers quickly, and offering tailored products - are all functions of CRM software that help companies learn about their customers and create one-on-one interactions with them.

Which of the Following Is NOT a Function of CRM