Quality control is best defined as an organization's efforts to
A) prevent or correct defects in its goods or services or to improve them in some way.
B) produce goods that are of the same quality as its competitors' goods.
C) control all whistleblowing activities so as to maintain the positive image of the organization.
D) let employees know that they will be penalized for any complaints related to the quality of their goods or services.

Question

Quizplus · Accepted Answer

Quality control refers to the measures and processes implemented by an organization to ensure that its products or services meet or exceed customer expectations. It involves identifying and preventing or correcting defects in goods or services, thereby improving their quality. Option B is not accurate as quality control is not necessarily about producing goods of the same quality as competitors, but about meeting customer expectations. Option C is incorrect as quality control does not involve controlling whistleblowing activities, which is a separate issue. Option D is also incorrect as penalizing employees for complaints does not necessarily address the root cause of quality issues.

Quality Control Is Best Defined as an Organization's Efforts to