___________systems link up all the processes that touch the customer.
A)SRM
B)CRM
C)MRP
D)ERP
E)CASE

Question

Quizplus · Accepted Answer

CRM, or customer relationship management, specifically focuses on managing interactions and relationships with customers, which aligns with the statement that it links up all the processes that touch the customer. The other options (SRM, MRP, ERP, CASE) all have different focuses and do not necessarily encompass all customer-related processes.

___________Systems Link Up All the Processes That Touch the Customer