One of the purposes of a negative message is to close the door on the subject.
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Q1: The best buffers begin with interesting material
Q2: Subject lines in negative messages should focus
Q3: The best endings to negative messages focus
Q5: A generalized goodwill is appropriate when the
Q6: Allow readers to decide whether or not
Q7: When you must give bad news in
Q8: A buffer is a neutral or positive
Q9: If you do not have a good
Q10: Refusal letters to people outside your organization
Q11: Which of the following is a secondary
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