Application of Resistance to Change
Acme Feed Company is a small farmers' store located in eastern North Carolina. Because the surrounding farms have been taken over by corporate farmers, Acme's owners know that they must make some changes. The owners have decided to hire an "expert" to assist them in making the necessary changes. Acme currently employs fifteen people. Two individuals serve as managers and have been with Acme for over twenty years. Five employees have been hired in the last several years, and an additional eight employees are part- time workers who are attending the local agricultural college.
-The outside consultant will serve as a__________ in helping Acme through the change process.
A)calming influence
B)senior manager
C)change agent
D)legal consultant

Question

Quizplus · Accepted Answer

The outside consultant hired to assist in making necessary changes at Acme Feed Company would serve as a "change agent." A change agent is someone brought into an organization to help it improve or transform by facilitating change. This role involves guiding, advising, and implementing strategies for change, rather than acting in capacities such as a calming influence, senior manager, or legal consultant.