Successful firms have learned that a way NOT to compete is by .
A)ignoring customers' needs
B)establishing relationships with individual customers on a one- to- one basis
C)communicating through dialogue
D)using CRM
E)listening to customer feedback

Question

Quizplus · Accepted Answer

Ignoring customers' needs is not a successful strategy for competition, as it leads to dissatisfaction and loss of business.

Successful Firms Have Learned That a Way NOT to Compete