Which one of the following techniques will help management trace customer complaints directly to the operations involved?
A) specification management
B) cause- and- effect diagram
C) quality circles
D) quality engineering

Question

Quizplus · Accepted Answer

A cause-and-effect diagram, also known as a fishbone diagram, helps identify the root causes of a problem, such as customer complaints, by tracing them back to specific operations or processes.

Which One of the Following Techniques Will Help Management Trace