_____ refers to an approach to assessing performance that targets managers' attention on four areas: financial, customer, internal business process, and learning and growth.
A) SWOT analysis
B) PESTLE analysis
C) The balanced scorecard
D) The triple bottom line
E) EFQM Model

Question

Quizplus · Accepted Answer

The balanced scorecard is a strategic planning and management system that organizations use to focus on four key areas: financial performance, customer knowledge, internal business processes, and learning and growth.

_____ Refers to an Approach to Assessing Performance That Targets