________ includes considering employee interactions with customers to ensure they are consistently delivered and experienced, clearly differentiated from other offerings, and relevant and valuable to the target market.
A) Capacity management
B) Customer experience management
C) Derived demand
D) Internal marketing
E) The key service factor

Question

Quizplus · Accepted Answer

Customer experience management involves overseeing and optimizing all interactions between a company and its customers to ensure they are positive, consistent, and aligned with the brand's values and goals.

________ Includes Considering Employee Interactions with Customers to Ensure They