Which of the following is NOT one of the typical types of service errors and related poka-yokes?
A) Tangible errors
B) Customer errors at the resolution
C) Customer errors during an encounter
D) Customer errors in application
Correct Answer:
Verified
Q41: Which of the following does NOT represent
Q42: As customization increases,_ becomes a bigger factor
Q43: When considering effective service designing,a fast food
Q44: A service is more similar to a
Q45: Poka-yoke is:
A)an approach for mistake-proofing processes.
B)a Japanese
Q47: In the implementation of kaizen,the principle asset
Q48: In services,_ take(s)the place of the dimensions
Q49: These goals and standards set as part
Q50: Which one of the following is NOT
Q51: Poka-yoke focuses on two aspects:
A)design and control.
B)prediction
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