When an organization monitors the number of customer returns for each product model in an attempt to recognize when the organization is producing a large number of defective products,this is an example of:
A)feedforward control
B)concurrent control
C)production control
D)feedback control
E)bureaucratic control

Question

Quizplus · Accepted Answer

Feedback control involves analyzing the results of a process or activity, such as monitoring customer returns, to identify and correct issues after they occur.

When an Organization Monitors the Number of Customer Returns for Each