Websites often require users to type their email address twice so as to avoid typographical errors.This is an example of using what tool to prevent service failures?
A)Kanban
B)Poka yoke
C)Kaizen
D)Jidoka

Question

Quizplus · Accepted Answer

Poka yoke is a Japanese term that means "mistake-proofing". It refers to any mechanism in a process that helps an equipment operator avoid mistakes. Its purpose is to eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur. The practice of requiring users to type their email address twice is a form of poka yoke, as it helps prevent the error of entering an incorrect email address.

Websites Often Require Users to Type Their Email Address Twice