Q28: Customer-driven quality represents a proactive approach to
Q29: Knowledge management involves managing the mountain of
Q30: What are the components and activities associated
Q31: Differentiate between internal and external customers.
Q32: Customer relationship management involves viewing the customer
Q34: Guarantees should be designed prior to beginning
Q35: Improving services such as customer service policies,
Q36: Due to constantly changing customer needs, the
Q37: A guarantee outlines the customer's rights.
Q38: What are customer-relationship management systems?
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