_____ is a philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of quality.
A)The just-in-time (JIT)inventory concept
B)The service quality model
C)Economies of scale
D)The economic order quantity (EOQ)model
E)Total quality management (TQM)

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is the philosophy that emphasizes a uniform commitment to quality in all areas of an organization, with the goal of promoting a culture that meets or exceeds customers' perceptions of quality.

_____ Is a Philosophy That Uniform Commitment to Quality in All