If you receive another call while talking to a patient, the procedure to follow is to ____.
A) put the first caller on hold
B) answer the second call by saying "Hold, please" and return to the first call
C) make sure the second call is not an emergency before putting that call on hold
D) tell the second caller to call back when the office is not so busy
E) place both calls on hold until one of the callers gets tired of waiting and hangs up

Question

Quizplus · Accepted Answer

You should ensure the second call is not an emergency before putting it on hold, as emergencies require immediate attention.

If You Receive Another Call While Talking to a Patient