If a patient remains dissatisfied after discussing a bill, ____.
A) document all comments and relay the information to the physician
B) tell the patient that you are sorry he is dissatisfied, but the bill stands
C) turn the patient's bill over to a collection agency
D) terminate the patient's care until the bill is paid
E) ask the patient if he is willing to negotiate the charges

Question

Quizplus · Accepted Answer

E  Documenting the patient's comments and relaying them to the physician ensures that the physician is aware of the patient's concerns and can address them appropriately. Asking if the patient is willing to negotiate the charges shows a willingness to resolve the issue amicably.

If a Patient Remains Dissatisfied After Discussing a Bill, ____