What is predictive dialing?
A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
B) Directs customers to use touch-tone phones or keywords to navigate or provide information
C) A phone switch routes inbound calls to available agents
D) All of these

Question

Quizplus · Accepted Answer

Predictive dialing is a technology used in call centers that automatically dials outbound calls and then forwards the call to an available agent when the call is answered. This system predicts when an agent will be available and dials numbers in anticipation, increasing efficiency by reducing wait times for agents between conversations.

What Is Predictive Dialing