In a bureaucratic organization:
A)customer satisfaction is the number one priority.
B)employees follow strict rules and regulations.
C)departments communicate with each other on a regular basis.
D)the first-line workers are empowered to respond to the needs of customers.

Question

Quizplus · Accepted Answer

In a bureaucratic organization, employees are expected to follow strict rules and regulations, with a hierarchical structure determining decision-making and action-taking. This can sometimes lead to a lack of flexibility and responsiveness to the needs of customers or changes in the external environment. Priority is often given to maintaining the established procedures and protocols, rather than customer satisfaction being the number one concern. Departments may or may not communicate with each other depending on the level of bureaucracy and coordination within the system. Empowerment of first-line workers is not a common practice in bureaucratic organizations.

In a Bureaucratic Organization