The practice of striving for maximum customer satisfaction by ensuring quality from all departments is called _________.
A)Total progressive management
B)TQM
C)Strategic analysis
D)Reformation

Question

Quizplus · Accepted Answer

TQM stands for Total Quality Management, which is the practice of ensuring quality in all aspects of an organization in order to achieve maximum customer satisfaction. This approach involves continuous improvement, employee involvement, and a focus on meeting or exceeding customer expectations. Options A, C, and D are not specific to this concept.

The Practice of Striving for Maximum Customer Satisfaction by Ensuring