The sociotechnical systems theory
A) emphasizes the perspective of senior managers within the organization and argues that management is a profession and can be taught.
B) suggests that organizations are effective when their employees have the right tools, training, and knowledge to make products and services that are valued by customers.
C) believes that bureaucratic structures can eliminate the variability that results when managers in the same organization have different skills, experiences, and goals.
D) advocates the application of scientific methods to analyze work and to determine how to complete production tasks efficiently.
E) attempts to build specific procedures and processes into operations to ensure coordination of effort.

Question

Quizplus · Accepted Answer

The sociotechnical systems theory emphasizes the importance of both social and technical factors in achieving organizational effectiveness, and suggests that organizations are effective when their employees have the right tools, training, and knowledge to make products and services that are valued by customers. This approach recognizes the interdependence of social and technical factors and the need to align them for optimal performance.

The Sociotechnical Systems Theory