The ________ approach was the first to emphasize informal work relationships and worker satisfaction, and it emerged from a scientific management study that resulted in the discovery of the Hawthorne effect.
A) human relations
B) Hawthorne studies
C) bureaucracy
D) administrative management
E) scientific management

Question

Quizplus · Accepted Answer

The reference to "informal work relationships" and "worker satisfaction" suggests that the approach in question is focused on human aspects of work, and the mention of the Hawthorne effect indicates a connection to the famous studies conducted at the Hawthorne Works of Western Electric in the 1920s and 1930s. This approach is commonly known as the human relations approach.

The ________ Approach Was the First to Emphasize Informal Work