Which of the following components of effective follow-up reflects a salesperson's ability to develop insight regarding the buyer's changing situation, needs, and expectations?
A) Interact
B) Connect
C) Know
D) Relate
E) Encourage

Question

Quizplus · Accepted Answer

"Know" refers to a salesperson's ability to develop insight regarding the buyer's changing situation, needs, and expectations through active listening and asking probing questions. Interact refers to the salesperson's ability to engage the buyer in conversation, Connect refers to building a relationship with the buyer, Relate refers to demonstrating empathy and understanding, and Encourage refers to motivating the buyer to take action.

Which of the Following Components of Effective Follow-Up Reflects a Salesperson's