When trying to resolve conflict,the next step after clarifying the perceptions of all parties is to:
A) focus on generating options that will resolve the problem.
B) collect facts about the root causes of the problem.
C) figure out if a misunderstanding or disagreement exists.
D) try to see the problem from another point of view.

Question

When trying to resolve conflict,the next step after clarifying the perceptions of all parties is to:​
A) ​focus on generating options that will resolve the problem.
B) collect facts about the root causes of the problem.​
C) figure out if a misunderstanding or disagreement exists.​
D) try to see the problem from another point of view.​

Quizplus · Accepted Answer

Once perceptions have been clarified, the next step is to generate options that can resolve the conflict. This involves brainstorming potential solutions and evaluating their feasibility and effectiveness in resolving the issue. Collecting facts about the root causes of the problem and understanding other points of view are important steps, but they should come after generating potential solutions. Checking for misunderstandings or disagreements is also important, but should have been done during the clarification of perceptions.

When Trying to Resolve Conflict,the Next Step After Clarifying the Perceptions