In the context of the balanced scorecard framework, which of the following would most likely be used by an organization to ensure that its operations run smoothly and efficiently?
A) Profit and loss
B) Product and service quality
C) Customer satisfaction
D) Utilization of capital

Question

Quizplus · Accepted Answer

Product and service quality is a key performance indicator that measures how well an organization is meeting customer needs and expectations. By focusing on improving product and service quality, an organization can ensure that its operations run smoothly and efficiently, leading to increased customer satisfaction and profitability. The other options - profit and loss, customer satisfaction, and utilization of capital - are also important metrics to monitor, but they do not directly relate to operational efficiency in the same way that product and service quality does.

In the Context of the Balanced Scorecard Framework, Which of the Following