You are conducting a training session on security management for a group of senior employees. Which of the following suggestions would you give the employees for effectively dealing with potentially violent employees?
A) Get assistance from others, perhaps a manager not directly affected by the situation being discussed.
B) Intimidate them and respond to them strongly so as to indirectly demonstrate a position of power.
C) Avoid notifying security personnel as this might provoke violent reactions and worsen the situation.
D) Avoid asking questions that require long answers or explanations as this might irritate them.

Question

Quizplus · Accepted Answer

Seeking assistance from a manager not directly involved in the situation can be an effective way to diffuse the situation and avoid escalation. It is important to have a plan in place and to involve only those who are trained to deal with potentially violent situations. Intimidation or responding with force can escalate the situation further, and avoiding involving security personnel is not recommended as they are trained to handle such situations. Avoiding asking questions that require long answers or explanations may not necessarily prevent the situation from escalating.

You Are Conducting a Training Session on Security Management for a Group