The nursing supervisor is assessing a unit that has received several written complaints. The nurse manager seems overwhelmed and stressed trying to address many client situations. The charge nurse is trying to help everyone at once. Based on this assessment, what might this supervisor conclude? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) The nurse manager is inexperienced and needs time to adjust.
B) The unit culture may foster distrust and poor communication among staff.
C) Client complaints are usually an indicator of a larger unit problem.
D) Nurses on the unit are in need of additional training and skills.
E) The unit is short staffed.

Question

Quizplus · Accepted Answer

1. There is nothing in this scenario to suggest that the nurse manager is inexperienced.
2. The unit clearly is having problems getting client responsibilities completed in a timely manner, resulting in stress and complaints. Reasons behind this might include distrust, poor communication, and a lack of delegation training.
3. When multiple client complaints are lodged against one unit, there is generally an overall problem with some aspect of the unit.
4. A lack of delegation training may result in chaos and client complaints.
5. There is no indication that the unit is short staffed.

The Nursing Supervisor Is Assessing a Unit That Has Received