A nurse manager is trying to manage a conflict between a staff nurse and a medical student. Which statement by the manager would the nursing supervisor interpret as following the rules of basic mediation?
A) "Both parties need to grow up. They are so immature."
B) "The problem is partially the fault of both parties."
C) "I stopped the conversation frequently to have the parties summarize what was being said."
D) "They just went on and on. I had to stop the discussion because I was out of time."

Question

Quizplus · Accepted Answer

1. The manager should protect the party's self-respect. Characterizing them as immature is not appropriate.
2. The manager should not put the blame for the problem on the parties involved but should make them responsible for finding a solution.
3. Having the parties summarize the discussion helps to ensure active listening.
4. The manager should encourage full discussion and should plan adequate time for this to occur.

A Nurse Manager Is Trying to Manage a Conflict Between