The nurse manager determines that there is conflict between two of the charge nurses. The decision is made to postpone an intervention and allow the conflict to escalate. Why might the nurse manager make this decision?
A) Allow sufficient time for the problem to resolve spontaneously.
B) Motivate the participants to seek resolution.
C) Give the nurse manager time to identify problem-solving strategies.
D) Relieve the nurse manager of the time commitment necessary to intervene.

Question

Quizplus · Accepted Answer

1. The problem is unlikely to spontaneously resolve or just go away no matter how much time is allowed. It is the responsibility of the participants to identify problem-solving strategies.
2. The nurse manager may delay intervention to allow the conflict to escalate because increased intensity can motivate participants to seek resolution. The nurses would still actively work to resolve the issue.
3. The nurse manager would facilitate the identification of problem-solving strategies by the participants. The manager does not need to shoulder the responsibility of solving the problem.
4. Preventing the nurse manager from intervening is incorrect because although conflict management does take time, at times it is beneficial to allow the parties to seek resolution. Delay is not designed to relieve the manager from the responsibility of intervening if necessary.

The Nurse Manager Determines That There Is Conflict Between Two