A reward given to a consumer service representative who put in extra effort to fill a new customer's large order, even though this was not specifically tied to the employee's performance standards, is a
A)piece rate.
B)differential piece rate.
C)merit pay.
D)spot bonus.

Question

Quizplus · Accepted Answer

A spot bonus is given to an employee for exceptional effort, performance or contribution that is not part of their regular performance standards or goals. In this scenario, the consumer service representative went above and beyond their normal duties to fill a large order, which warrants a spot bonus.

A Reward Given to a Consumer Service Representative Who Put