Joan calls a computer company for assistance and is transferred to several people.After she is on the phone for thirty additional minutes,she is disconnected.What has Joan just experienced?
A)the Peter principle
B)red tape
C)legal-rational authority
D)Parkinson's law

Question

Quizplus · Accepted Answer

Joan has just experienced red tape, which refers to excessive bureaucracy and administrative procedures that make it difficult to get things done efficiently. The fact that she was transferred to several people and was on hold for 30 minutes suggests that she was caught up in a complex system that was designed more to protect the company than to serve its customers. The fact that she was eventually disconnected only adds to the frustration of dealing with red tape.

Joan Calls a Computer Company for Assistance and Is Transferred