How can quality be defined?
A) A product or service that has a competitive edge
B) A product or service free of deficiencies
C) A product or service that will satisfy some needs
D) A product or service that reduces waste

Question

Quizplus · Accepted Answer

A) Incorrect. Quality is an important part of the process industries. Quality has two major definitions: (1) a product or service free of deficiencies; and (2) the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
B) Correct. Quality is an important part of the process industries. Quality has two major definitions: (1) a product or service free of deficiencies; and (2) the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
C) Incorrect. Quality is an important part of the process industries. Quality has two major definitions: (1) a product or service free of deficiencies; and (2) the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
D) Incorrect. Quality is an important part of the process industries. Quality has two major definitions: (1) a product or service free of deficiencies; and (2) the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

How Can Quality Be Defined