In the context of conveying bad-news messages, _____ carries a level of discomfort and the potential for escalation of emotion.
A)email communication
B)instant messaging
C) a letter
D) personal delivery

Question

Quizplus · Accepted Answer

Personal delivery allows for the use of nonverbal cues and an immediate response, which can help to mitigate the discomfort and potential escalation of emotion. Email communication and instant messaging lack the personal touch and can lead to misinterpretation, while a letter may be too formal or lack the opportunity for a response.

In the Context of Conveying Bad-News Messages, _____ Carries a Level