If a reasoned, non-defensive response generates continued and unreasonable user-generated content from that same source, it is best for an organization to delete it.

Question

Quizplus · Accepted Answer

Engaging in dialogue and addressing concerns is generally more effective and transparent than deleting comments, which can lead to accusations of censorship and damage trust.

If a Reasoned, Non-Defensive Response Generates Continued and Unreasonable User-Generated