When you approach the drive-through window,scan the standard menu,and hear a voice through the speaker say,"Welcome to [name of restaurant].How can I help you today?" which element of McDonaldization is at work?
A) efficiency
B) calculability
C) predictability
D) control

Question

Quizplus · Accepted Answer

Predictability is at work here as the interaction is standardized and consistent across different locations, ensuring customers have a familiar experience.

When You Approach the Drive-Through Window,scan the Standard Menu,and Hear