Which of the following dimensions of service quality deals with the speed and courtesy to customer inquiries?
A) Assurance
B) Reliability
C) Empathy
D) Responsiveness
E) Tangibles

Question

Quizplus · Accepted Answer

Responsiveness deals with the speed and courtesy to customer inquiries, such as how quickly and effectively the business responds to customer requests and complaints. Assurance relates to the knowledge and courtesy of employees and their ability to instill trust and confidence, reliability refers to the consistency and dependability of service delivery, empathy involves understanding and addressing the customer's needs and concerns, and tangibles encompass the physical appearance and facilities of the service provider.

Which of the Following Dimensions of Service Quality Deals with the Speed