The first thing a salesperson should do in dealing with a customer's complaint is:

Question

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The first thing a salesperson should do when a customer makes a complaint is to encourage the customer to tell their whole story. This shows empathy and allows the salesperson to fully understand the situation before offering a solution or escalating the issue. It also shows the customer that the salesperson cares about their experience and is actively trying to help.

The First Thing a Salesperson Should Do in Dealing with a Customer's