Which of the following statements is a criterion for selecting behaviors and actions for customer-defined service standards?
A) Customer-defined standards should be based on behaviors and actions that are very important to customers
B) Customer-defined standards should be challenging even if that means they are unrealistic
C) Customer-defined standards should be reactive rather than predictive
D) Customer-defined standards should be established for behaviors and actions that at the present time cannot be improved
E) All of the above are criteria for selecting behaviors and actions for customer-defined service standards

Question

Quizplus · Accepted Answer

Customer-defined standards should be based on behaviors and actions that are very important to customers. It is important to select criteria that are relevant to the customers' needs and expectations. The other options (B, C, D, E) are not appropriate criteria for selecting behaviors and actions for customer-defined service standards.

Which of the Following Statements Is a Criterion for Selecting