When Graham is printing copies from the computer in the computer classroom,the paper keeps jamming in the machine.He takes the paper out of the paper tray,fans it,and then flips it over,so the other side of the paper feeds first.This is the way he solves similar problems on the photocopy machine at the office where he works.In this case,Graham's method of solving the problem is consistent with the problem-solving heuristic known as
A) means-end analysis.
B) working backward.
C) trial-and-error.
D) searching for analogies.

Question

Quizplus · Accepted Answer

Graham is using the previous experience he gained from working with the photocopy machine at the office to solve the current problem with the computer printer. This is an example of searching for analogies, where a similar problem is used to guide problem-solving in a new situation.

When Graham Is Printing Copies from the Computer in the Computer