The three major characteristics of the input source that generates arrivals or customers for the service system are
A)size, demographics, and behavior.
B)size, pattern, and behavior.
C)demographics, pattern, and behavior.
D)size, demographics, and pattern.

Question

Quizplus · Accepted Answer

The three major characteristics of the input source that generate arrivals or customers for the service system are size, pattern, and behavior. Size refers to the number of customers or arrivals, pattern refers to the timing and frequency of customer arrivals, and behavior refers to the characteristics of the customers or arrivals, such as their needs, expectations, and preferences. Demographics, although important, fall under the category of behavior because they describe the characteristics of the customers or arrivals. Therefore, choice B is the best answer.

The Three Major Characteristics of the Input Source That Generates