The primary difference between internal failures and external failures is the time and place of discovery of the failure.
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Q17: The dimensions of product quality don't adequately
Q18: Quality is primarily determined by product design,while
Q19: Responsiveness is a dimension of quality that
Q20: Broadly defined,quality refers to the ability of
Q21: In sum,Crosby's concept of "quality is free"
Q23: Deming stresses that workers are primarily responsible
Q25: The cost of quality includes appraisal costs,failure
Q27: According to Deming,it is management's system that
Q34: Juran describes quality management as a trilogy
Q36: Juran describes quality management as a trilogy
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