Tangibles is the dimension of service quality that reflects the customers' expectations of the services to be bundled with product purchases.
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Q11: Reliability and durability are different terms used
Q12: Product serviceability is the primary dimension of
Q13: Various dimensions of quality are required to
Q14: Performance and special features are both considered
Q15: As a dimension of service quality,assurance refers
Q17: The dimensions of product quality don't adequately
Q18: Quality is primarily determined by product design,while
Q19: Responsiveness is a dimension of quality that
Q20: Broadly defined,quality refers to the ability of
Q21: In sum,Crosby's concept of "quality is free"
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