Bob and Amy are simply instructed to attract new clients, but are not given specific guidelines regarding how to accomplish this goal. Because they work for a conservative company, they are afraid to take risks. Bob and Amy are experiencing a role ________.
A) ambiguity
B) conflict
C) divergence
D) contravention

Question

Quizplus · Accepted Answer

Bob and Amy are unsure of their job expectations and do not have clear guidelines, leading to role ambiguity. The fear of taking risks is also indicative of their uncertainty in their roles. Role conflict would suggest that they have conflicting job expectations or goals, which is not stated in the scenario. Divergence and contravention do not accurately describe the situation.

Bob and Amy Are Simply Instructed to Attract New Clients