A customer touch point for Asiana Airlines would be an item such as ________.
A)ease of access to the airport
B)a mechanic's ability to service the airplanes
C)the reservations desk
D)the value of air travel versus surface transportation
E)competency of a travel agent

Question

Quizplus · Accepted Answer

A customer touch point refers to any interaction between a customer and a company, and the reservations desk is a key customer touch point for Asiana Airlines as it is often the first point of contact for customers when making a booking or addressing any queries and concerns related to their flight.

A Customer Touch Point for Asiana Airlines Would Be an Item