Deck 1: Introduction and Conceptual Framework

Question 1

How diversity is defined in different countries, the theories that explain diversity, interpersonal and cultural aspects, and communication in the workplace, are part of what conceptual framework dimension?

A) Macro
B) Mezzo/Micro
C) Practice Applications
D) Small systems

Answer 1

B

Question 2

In the context of the globalized economy, most large companies fall into what category?

A) Global Companies
B) International Corporations
C) National Companies
D) Multinational Companies

Answer 2

D

Question 3

Successful management of today's increasingly diverse workforce is among the most important global challenges faced by:

A) Corporate Leaders
B) Human Resource Managers
C) Management Consultants
D) All of the above

Answer 3

D

Question 4

What type of company has its central corporate office making dominant decisions, though each national or regional operation has some autonomy in business decision-making? These companies also develop strategic capabilities that allow them to be sensitive and responsive to differences in national environments around the world.

A) Global Companies
B) International Corporations
C) Multinational Companies
D) National Companies

Question 5

In efforts to provide social accountability and community development, the government of East Timor approached ________________ to establish operations in the newly independent country to revitalize its rundown production capacity and to help alleviate poverty.

A) Delta's Cafe
B) La Siembra
C) Hai Ha-Kotobuki
D) Port Authority of New York

Question 6

Which of the following is not one of the four classes of a good manager according to the Chinese tradition?

A) Scholars
B) Merchants
C) Farmers
D) Tradesmen

Question 7

The rising number of homeless people at the facilities of Port Authority in New York and New Jersey (Case Example - 1.2) caused increasing problems for the delivery of quality transportation services as well as for its image. In 1988, what action did the Port Authority take to address this issue?

A) Developed a food bank for the homeless
B) Spent $3 million on educational programs for the homeless to obtain a high school education
C) Relocated the Port Authority
D) Formed a homeless project team and spent $2.5 million to fund homeless centers

Question 8

An exclusionary workplace misses the connection between ______ and _______ because it focuses solely on its responsibility to its financial stakeholders.

A) Profits; Community
B) Quality; Economic Advancement
C) Relationships; Image
D) Leadership; Relationships

Question 9

____________ is a high quality capsulated coffee product that has resulted in Delta Cafes receiving several awards, including the 2011 European Business Award.

Question 10

Which of the following statements does not support the definition of an inclusive workplace?

A) Values and utilizes individual and intergroup differences within its workforce
B) Cooperates with, and contributes to, its surrounding community
C) Alleviates the needs of disadvantaged groups in its wider environment
D) Managers retain full decision-making authority
E) Collaborates with individuals, groups, and organizations across national and cultural boundaries

Question 11

Given the growing acceptance of (though not necessarily adherence to) human rights as a value around the globe, promoting __________ and ____________________ for disfranchised members is perceived as the right and ethical thing to do.

A) Fairness; Economic Advancement
B) Justice; Empowerment
C) Acceptance; Jobs
D) Equality; Education

Question 12

Deep Check
Hai Ha-Kotobuki (Case Example - 1.1), a joint venture company between Vietnamese Corporation (Vinataba) and the Kotobuki Group of Japan, is a food manufacturing company located in Hanoi, Vietnam. With the support of top management and the involvement of a large number of company staff, Hai Ha-Kotobuki developed a workplace policy that included:

A) Discrimination prevention
B) Implementation of prevention programs
C) Confidential testing and nondisclosure of results
D) Flexible working conditions for HIV staff
E) Care responsibility for HIV staff

Question 13

Hai Ha-Kotobuki, a joint venture company between Vietnamese Corporation (Vinataba) and the Kotobuki Group of Japan, is a food manufacturing company located in Hanoi, Vietnam. The company partnered with the Vietnam Chamber of Commerce and Industry to work on a joint project to promote:

A) Education Programs
B) Human Trafficking Prevention
C) Employment Opportunities
D) HIV/AIDS Prevention and Control

Question 14

Viewed from the ecological and systems perspective, the notion of organizational inclusion is utilized as a focal point for __________ and _________ workforce diversity.

A) Understanding; Managing
B) Educating; Recognizing
C) Accepting; Recognizing
D) Embracing; Accepting

Question 15

La Siembra Co-op (Case Example - 1.4) was incorporated in 1999 in Ottawa, Canada as the first North American importer, manufacturer, and distributer of:

A) Fair Trade Fruits
B) Fair Trade Coffee
C) Fair Trade Cocoa Products
D) Fair Trade Cigars

Question 16

The global economy moves ____________ to the top of the agenda.

A) Diversity
B) Similarity
C) Creativity
D) Innovations

Question 17

Equal Employment Opportunity (EEO) legislation means:

A) Companies need to take positive steps to ensure a balanced racial and ethnic workforce
B) It is against the law to discriminate in hiring among applicants for employment
C) Companies are proactive and aim to achieve a diverse and heterogeneous workforce that values employee differences
D) Companies contribute to local as well as global community

Question 18

The classification offered by Bartlett and Ghoshal (1998, 2002) is helpful as a general framework for understanding the unique corporate culture that is relevant to global workforce diversity. Which answer below is not one of the typologies that Bartlett and Ghoshal used for their framework?

A) Global Companies
B) National Companies
C) International Corporations
D) Multinational Companies

Question 19

Diversity management paradigms, the inclusive workplace model, and case studies demonstrating how corporations in different parts of the world can apply the model, are either solutions or practical intervention approaches in what conceptual framework dimension?

A) Macro
B) Mezzo/Micro
C) Practice Applications
D) Large Systems

Question 20

Global demographic trends, legislation, and public policies in different countries describe ____________ dimensions.

A) Macro
B) Mezzo/Micro
C) Practice Applications
D) Smaller Systems

Question 21

Give three examples of how diversity is defined in different countries.

Question 22

How can corporations in different parts of the world apply the inclusive workplace model to their employment base?

Question 23

Many times, the question posed by management in organizations has been, "Is diversity good for business?" Based on the conceptual framework presented in this chapter, how can the question be reframed and why?

Question 24

Alleviating the needs of disadvantaged groups in the organization's wider environment refers to the values that drive organization policies designed to benefit disenfranchised population.

Question 25

Although many migrants are fleeing upheavals, including violence, in their native lands, most are also seeking economic opportunities.

Question 26

Cooperating with, and contributing to, local community refers to the organization's sense of being an integral part of its surrounding community, regardless of whether it derives profits from local institutions and stakeholders.

Question 27

An inclusive workplace, maintains a dual focus, which is simultaneously intrinsic and extrinsic, and that acknowledges its responsibility to the wider community.

Question 28

La Siembra (Case Example 1.4) was founded on what principles, and what has the business done to implement these principles?

Question 29

Briefly describe the differences between international corporations, multinational companies, and global companies.

Question 30

The United Nations expects the working-age population of more-developed countries to increase due to low fertility rates.

Question 31

The gap between women's and men's compensation rates in the workplace has been narrowing in most regions.

Question 32

The focus on diversity in the global business today is due to civil right legislation and from business initiated affirmative action plans.